Delivery and Refund / Returns

It is our firm conviction that you will be satisfied and jubilant after the consumption of our medication. We take lots of efforts to ensure premium quality medicines and therefore our customer feedback is more than often excellent. However once in a blue moon if you are not satisfied by the quality of the pills, you may refer to the refund policy below:

An unsatisfied customer may notify us of the pills he/she is not satisfied with. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations drives it imperative to intimidate the supplier about his dissatisfaction latest by the next day. We must receive any medicine that you wish to return the next day of your intimidation to us thereby notifying us of your intention to return medicines. You are entitled to a refund of any standard postage for the delivery of your order but you will have to pay for any charge incurred due to return of medicine packet.

Items must be returned in the condition you received them, which includes keeping any hygiene seals in place. You will lose your right to return an item if you unseal a product that needs to be sealed for health or hygiene reasons.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations give us the right to reduce the amount of refund that you receive, in the event that non faulty items being returned are damaged or used in any way. The amount which we might reduce your refund by will be dependent on the decrease in value of your use of the item. You should note that should your use mean that your items cannot be resold, this reduction may be 100%

How to Return Items

You may return the product if you are unsatisfied either by post or to your local norxonlineproducts.com within next few days of notifying us that you wish to return your items. Please ensure that you take your items and delivery note into the store.

Returns by Post

It is mandatory to repackage the product and seal it carefully so as to send by post to our address. You may take our follow up in case of any assistance. Please ensure that your package contains your completed returns form. A blank returns form is enclosed with your items.

Returns to Store

You need to take your dispatch note along with the card from which the payment was made to return products to your local norxonlineproducts.com store. In case you used Western Union or Money Gram, just go to the store so that we may process your return of medicine. You must return your pills within next day of receipt of your total order. To return items to your local norxonlineproducts.com store you will need to take your dispatch note, along with the card you used to make payment or you use western union or money gram, to the store so we can process your return. You must return your item(s) within next days of receipt of your total order

Refunds

Your refund will be processed once we receive your returned items. Refunds are credited to the original card you paid with and will take a working day to be credited into your account, depending on your card provider. We will refund any standard postage paid on orders returned in full.

Liability

The maximum liability upon us in case of your dissatisfaction is the full price paid in the purchase of the product. We make it clear that we have a policy to return back your money in accordance with the condition and damage if any to the product. It is the immediate responsibility of the customer to ensure that the medicines returned are in proper condition.

These terms are in addition to our standard Terms & Conditions of sale.

All orders will be shipped through FedEx Overnight by ups DHL. We do shipment in 2 hours after being verified and approved by our sales executive over the phone. WE email you regarding your order number and subsequently regarding tracking number. Any order paid by credit/debit card, Western Union, Money Gram, PayPal will furnish an order number and subsequently a tracking number giving detail about the status of your order so as to track the shipment of the product. We also provide order status within 3 working hours and also deliver the package overnight.

You also get your order verified as soon as you place your order. Our customer care executive will verify your order after which the product will be delivered. You will receive immediate refund or reshipping of pills in case the product gets lost or damaged. It is our motto to provide you best quality medicine so that we may ensure medication for our customers. However, if you are unsatisfied with our medication, we will refund your full money as per our policy.

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